The logistics sector has learned some hard lessons from disruptive new entrants these past few years. It is now commonplace for pre-advices, updating of orders during transport, and proofs of delivery accompanied by photographs and more - all of which have not only improved customer service but have also been delivered at the same or even lower cost. These relatively simple activities and improvements have significantly changed the competitive landscape in logistics, along with customer expectations; but these kind of actions could be used in other business areas, such as the service sector. With standard Software-as-a-Service (SaaS) TMSs, service engineers could obtain pre-advice through the use of videos and photographs (to reduce misdiagnosis of problems), use sign-on-glass, with photographs and electronic receipts to reduce paperwork. The potential benefits for the service sector are manifold and only require some 'out of the box' thinking to deliver transformational change. Furthermore, cutting edge logistics optimisation engines could be used to deliver increased productivity and reduced costs across the board.
For an idea of what the future of the service sector could look like using TMS-based technology, please contact bashir.khan@deltion.co.uk and he’ll happily demonstrate the many beneficial solutions available right now.
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